Return and refund policy

Thank you for shopping at blunx.shop! We want you to be completely satisfied with your purchase. If you are not entirely happy with your mobile phone stand, we are here to help.

Business Legal Name: 1503 FLORIDA AVE, LLC Authorized Representative: LIDIA LOPEZ Store Identity & Domain: blunx.shop Official Customer Support Email: support@blunx.shop Direct Customer Support Hotline: +1 (662) 527-9982 Physical Business Address: 21302 FRONT BEACH ROAD, PANAMA CITY BEACH, FL, 32413 Primary Target Market & Trading Currency: United States / United States Dollar (USD)

30-Day Return Window

You have 30 days from the date you received your phone stand order to request a return. If 30 days have gone by since your delivery, unfortunately, we cannot offer you a refund or exchange.

To be eligible for a return, your item must meet the following strict verification conditions:

  • It must be unused, unblemished, and in the same condition that you received it.
  • It must remain in its original packaging with all parts, adhesive strips, adjustment tools, or user manuals included.
  • You will need to provide the receipt or proof of purchase (such as your Shopify order confirmation email).

Return Shipping Costs

  • Defective, Damaged, or Wrong Items: If your phone stand arrives with manufacturing defects, stripped adjustment hinges, broken joints, or if you received the wrong model/color, please contact us immediately. We will arrange a free replacement or a full refund at no extra cost to you.
  • Customer Remorse / Change of Mind: If you change your mind, find that the stand format does not fit your device/desk layout as expected, or no longer want the product, you will be responsible for paying for your own return shipping costs back to our designated facility. Shipping costs are non-refundable.

Return Process

To start a return, please follow these steps:

  1. Contact our customer support team at support@blunx.shop.
  2. Provide your Order Number and clear photos or a short video demonstrating the issue if the item is damaged or defective.
  3. If your return is accepted, we will provide you with the domestic return address details and instructions on how and where to send your package.

Refunds & Processing Time

Once we receive and inspect your returned mobile phone stand, we will send you an email to notify you of the approval or rejection of your refund based on its condition.

  • Approved Refunds: If approved, your refund will be processed automatically, and a credit will be applied to your original method of payment (credited in USD ($)) within 5 to 7 business days.
  • Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account or payment provider statement again. Then contact your credit card company or bank, as it may take some time before your refund is officially posted.

🕒 Customer Support Time Zone & Hours

Please note that our corporate operations are located in Florida, United States (EST/EDT), our store currency is set to United States Dollars (USD), and our primary advertising is tailored directly to the United States market.

When creating or visiting our Contact Us page to resolve critical return inquiries, delivery tracking issues, or refund status updates, please refer to the following time zone alignment to ensure timely support:

  • Operational & Support Hours (EST/EDT): Monday - Friday | 9:00 AM - 5:00 PM
  • Email Support Efficiency: We monitor support@blunx.shop 24/7. For the fastest assistance with returns, we highly recommend contacting our support team via email. All email inquiries regarding returns are thoroughly reviewed and responded to within 12 to 24 hours.